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Consumers want better digital tools for finding care, Optum survey shows

Increasingly, consumers are growing dissatisfied with their current digital experiences in healthcare, saying they would prefer a more seamless means of scheduling and interacting with their provider or health plan.  According to a new survey from UnitedHealth Group subsidiary Optum, providers and payers could improve patient satisfaction by offering tools such as a digital "front door" of online portals, websites and mobile apps.

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