5 ways to rub out 'operational friction' for a better patient experience: Press Ganey 

Imagine this pie-in-the-sky scenario: A patient comes to the emergency department. There’s no wait and they are taken straight back to a room where a smiling physician is waiting at the bedside to listen to and act upon the patient’s healthcare concerns. Getting through registration, diagnostics — that’s all a breeze. And in the end, a happy patient gets discharged efficiently, committed to taking their medication and seeking follow-up care.