National HCAHPS Response Averages

Here are national average responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument.

HCAHPS Question HCAHPS Answer Description HCAHPS Answer Percent
How often did nurses communicate well with patients? Nurses always communicated well 78%
How often did nurses communicate well with patients? Nurses usually communicated well 17%
How often did nurses communicate well with patients? Nurses sometimes or never communicated well 5%
How often did doctors communicate well with patients? Doctors always communicated well 81%
How often did doctors communicate well with patients? Doctors usually communicated well 15%
How often did doctors communicate well with patients? Doctors sometimes or never communicated well 4%
How often did patients receive help quickly from hospital staff? Patients always received help as soon as they wanted 67%
How often did patients receive help quickly from hospital staff? Patients usually received help as soon as they wanted 24%
How often did patients receive help quickly from hospital staff? Patients sometimes or never received help as soon as they wanted 9%
How often was patients’ pain well controlled? Pain was always well controlled 71%
How often was patients’ pain well controlled? Pain was usually well controlled 22%
How often was patients’ pain well controlled? Pain was sometimes or never well controlled 7%
How often did staff explain about medicines before giving them to patients? Staff always explained 63%
How often did staff explain about medicines before giving them to patients? Staff usually explained 18%
How often did staff explain about medicines before giving them to patients? Staff sometimes or never explained 19%
How often were the patients’ rooms and bathrooms kept clean? Room was always clean 73%
How often were the patients’ rooms and bathrooms kept clean? Room was usually clean 18%
How often were the patients’ rooms and bathrooms kept clean? Room was sometimes or never clean 9%
How often was the area around patients’ rooms kept quiet at night? Always quiet at night 60%
How often was the area around patients’ rooms kept quiet at night? Usually quiet at night 30%
How often was the area around patients’ rooms kept quiet at night? Sometimes or never quiet at night 10%
Were patients given information about what to do during their recovery at home? Yes, staff did give patients this information 84%
Were patients given information about what to do during their recovery at home? No, staff did not give patients this information 16%
How do patients rate the hospital overall? Patients who gave a rating of 9 or 10 (high) 70%
How do patients rate the hospital overall? Patients who gave a rating of 7 or 8 (medium) 22%
How do patients rate the hospital overall? Patients who gave a rating of 6 or lower (low) 8%
Would patients recommend the hospital to friends and family? YES, patients would definitely recommend the hospital 71%
Would patients recommend the hospital to friends and family? YES, patients would probably recommend the hospital 24%
Would patients recommend the hospital to friends and family? NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it) 5%

State Averages

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Data current as of July 20th, 2013.

Alabama HCAHPS Average Responses

Here are the average Alabama responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Alaska HCAHPS Average Responses

Here are the average Alaska responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Arizona HCAHPS Average Responses

Here are the average Arizona responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Arkansas HCAHPS Average Responses

Here are the average Arkansas responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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California HCAHPS Average Responses

Here are the average California responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Colorado HCAHPS Average Responses

Here are the average Colorado responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Connecticut HCAHPS Average Responses

Here are the average Connecticut responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Delaware HCAHPS Average Responses

Here are the average Delaware responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Florida HCAHPS Average Responses

Here are the average Florida responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Georgia HCAHPS Average Responses

Here are the average Georgia responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Hawaii HCAHPS Average Responses

Here are the average Hawaii responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Idaho HCAHPS Average Responses

Here are the average Idaho responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Illinois HCAHPS Average Responses

Here are the average Illinois responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Indiana HCAHPS Average Responses

Here are the average Indiana responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Iowa HCAHPS Average Responses

Here are the average Iowa responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Kansas HCAHPS Average Responses

Here are the average Kansas responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Kentucky HCAHPS Average Responses

Here are the average Kentucky responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Louisiana HCAHPS Average Responses

Here are the average Louisiana responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Maine HCAHPS Average Responses

Here are the average Maine responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Maryland HCAHPS Average Responses

Here are the average Maryland responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Massachusetts HCAHPS Average Responses

Here are the average Massachusetts responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Michigan HCAHPS Average Responses

Here are the average Michigan responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Minnesota HCAHPS Average Responses

Here are the average Minnesota responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Mississippi HCAHPS Average Responses

Here are the average Mississippi responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Missouri HCAHPS Average Responses

Here are the average Missouri responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Montana HCAHPS Average Responses

Here are the average Montana responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Nebraska HCAHPS Average Responses

Here are the average Nebraska responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Nevada HCAHPS Average Responses

Here are the average Nevada responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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New Hampshire HCAHPS Average Responses

Here are the average New Hampshire responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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New Jersey HCAHPS Average Responses

Here are the average New Jersey responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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New Mexico HCAHPS Average Responses

Here are the average New Mexico responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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New York HCAHPS Average Responses

Here are the average New York responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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North Carolina HCAHPS Average Responses

Here are the average North Carolina responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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North Dakota HCAHPS Average Responses

Here are the average North Dakota responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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Ohio HCAHPS Average Responses

Here are the average Ohio responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Oklahoma HCAHPS Average Responses

Here are the average Oklahoma responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Oregon HCAHPS Average Responses

Here are the average Oregon responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Pennsylvania HCAHPS Average Responses

Here are the average Pennsylvania responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Rhode Island HCAHPS Average Responses

Here are the average Rhode Island responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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South Carolina HCAHPS Average Responses

Here are the average South Carolina responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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South Dakota HCAHPS Average Responses

Here are the average South Dakota responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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State HCAHPS Response Averages

Select a State: Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas …

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Tennessee HCAHPS Average Responses

Here are the average Tennessee responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Texas HCAHPS Average Responses

Here are the average Texas responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Utah HCAHPS Average Responses

Here are the average Utah responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Vermont HCAHPS Average Responses

Here are the average Vermont responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Virginia HCAHPS Average Responses

Here are the average Virginia responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Washington HCAHPS Average Responses

Here are the average Washington responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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West Virginia HCAHPS Average Responses

Here are the average West Virginia responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” …

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Wisconsin HCAHPS Average Responses

Here are the average Wisconsin responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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Wyoming HCAHPS Average Responses

Here are the average Wyoming responses from the HCAHPS survey. The Hospital Consumer Assessment of Healthcare Providers and Systems survey is used to assess patient perceptions of provider quality. The HCAHPS may be administered both over the phone and by using a paper survey instrument. Percent of patients who reported that their nurses “Sometimes” or …

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