‘A total disruptor to how we do business’: Cleveland Clinic’s new patient experience metric

Since their initial rollout in 2019, plan of care visits — which bring nurses and providers to the patient’s bedside together — have become characteristic of the way care is delivered and managed across Cleveland Clinic. They’ve become so beneficial that the system has done away with chasing other experience scores, such as patients’ likelihood to recommend. 

Read the full post on Becker's Hospital Review - Healthcare News