ASCs are seeing a slight increase in case cancellations, averaging a 21% cancellation rate in 2024 — up from 20% in 2023, according to HST Pathways’ latest “State of the Industry Report.”
Here are four more insights:
1. Seventy-seven percent of healthcare services using text messaging saw improved outcomes.
2. ASCs collected 51% of expected patient deposits in 2024, down from 55% in 2023.
3. Here are the top cancellation reasons ranked from most to least common
- Patient canceled
- Provider canceled
- Other
- Rescheduled
- Patient health issues
- ASC canceled
- Insurance issue
- Scheduling error
- Financial
- Labs
- Anesthesia canceled
- COVID-19
- NPO violation
- Environmental
- Death or family emergency
- Patient illness
- Staffing or supply issue
- Equipment
- Condition resolved
- Case cost
- Patient transfer
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