Category Archive: Institute for Healthcare Improvement

Service Guarantees Have A Place In Health Care

An acclaimed Texas A&M marketing professor argues that well-designed and executed service guarantees will strengthen an organization’s culture of service excellence.

WIHI: New Guidance for Governance of Health System Quality – What Trustees Should Know and Do

January 17, 2019 | Is there a better way for boards to fulfill their mandate of ensuring health systems live up to theirs on quality?

Leveraging the Psychology of Change

This article presents an overview of the IHI Psychology of Change Framework with key takeaways for leaders, to help them understand why people resist change and how to activate people to advance and sustain improved care.

Eight Takeaways and Observations from Last Week’s IHI Conference

Jay Bhatt, DO, Senior Vice President and Chief Medical Officer, American Hospital Association, shares his reflections on the IHI National Forum.

Patient Harm Can Be Prevented. Here’s How MedStar Health Is Doing It

At MedStar Health, taking on patient safety has come to look a lot like treating disease.

For Healthcare Innovation We Need to Think Beyond “If We Just Try Harder We’ll Succeed”

Healthcare services can be frustratingly resistant to innovation. At the recent World Innovation Summit for Health (WISH) in Qatar, discussion was focused on how we can change practice within health services in order to improve healthcare.

Expanding the Serious Illness Care Team: The Conversation Nurse Model

The aging of our population, coupled with advances in medical care, has led to people living longer with chronic conditions.

Berwick to Hospitals: Focus More on Health, Less on Reimbursement

Read the full post on Institute for Healthcare Improvement

WIHI: Women in Action: Paving the Way for Better Care

December 20, 2018 | Whether it’s blowing the whistle on the dangerous levels of lead in drinking water in Flint, Michigan, championing the healing powers of dance and movement in hospitals, or shining a human spotlight on disease outbreaks throughout t…

Why It’s Crucial to Tap into the ‘Psychology of Change’ to Sustain Quality Improvement Efforts

As providers push quality improvement initiatives, a key part of making those changes stick is emphasizing the human element.

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