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Category: Patient Experience
Practical steps to dramatically improve the patient journey and experience
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The critical role of customer operations in healthcare: What leading organizations do to deliver best-in-class patient experience
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Making Human Understanding Tangible in Healthcare
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How changing consumer expectations are forcing providers to change their experience
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NewYork-Presbyterian CXO Rick Evans: 7 principles to maintain relationships with our patients in a world of transactions
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With digital healthcare on the rise, e-signatures are transforming patient-facing processes
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Larger share of LGBT patients report negative provider experience than non-LGBT people, survey finds
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3 areas where hospitals can improve patient experience: Leapfrog
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NewYork-Presbyterian CXO Rick Evans: Updated patient experience measures are long overdue
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