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Category: Patient Experience
Level-up the patient experience with cultural sensitivity and empathy: 4 tactics from Sinai Health’s Dr. Airica Steed
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Connecticut hospitals must allow patients with disabilities to have support persons
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Moving toward a ‘new normal’: How hospitals are convincing patients it’s safe to come back
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14 hospitals where patients felt staff respected their preferences most
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Cleveland Clinic’s CXO: 4 important promises to patients
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How to drive compassion in the patient experience: 4 insights on ‘never events’ from CareMount Medical’s Kevin Conroy
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‘COVID-19 doesn’t respect silos and neither should we’: Nuvance Health’s CXO on patient experience during the pandemic
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How ICU caregivers are treating delirium in the age of COVID-19
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The victory playlist: Songs hospitals play to celebrate COVID-19 wins
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