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Category: Patient Experience
New patient-reported experience measures address gaps in palliative care
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NewYork-Presbyterian CXO Rick Evans: We are in a patient experience crisis
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From communication silos to unified communication: 4 takeaways on a new system for improving the patient journey
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Revitalize the patient journey by embracing technology: 3 insights
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COVID-19 influenced decrease in patients’ likelihood to recommend services, survey finds
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Another lesson from the pandemic: Crisis standards of care are needed everywhere
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76% of patients leave physician’s office unsatisfied, turn to the internet to supplement visits
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Practical steps to dramatically improve the patient journey and experience
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The critical role of customer operations in healthcare: What leading organizations do to deliver best-in-class patient experience
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