Category: Patient Experience

Gen Z, millennials take center stage in patient experience

Healthcare organizations must prioritize the healthcare experience of Gen Z and millennial patients with “new intensity and rigor,” Press Ganey wrote in a June 26 report. These generations have far less brand loyalty and significantly higher expectatio…

Children's hospitals have 'stopped competing on safety' — maybe adult hospitals should too

In 2012, a program for children’s hospitals in the U.S. and Canada launched to eliminate patient and employee harm.

Intermountain grows liver transplants 367% in 5 years

Salt Lake City-based Intermountain Healthcare has more than tripled the number of liver transplants performed since 2018. 

Safety coaches take off at Cincinnati Children's

In 2005, Cincinnati Children’s had a serious patient safety event every 21 days on average. Now, there are hundreds of days between safety events.

Patients express frustration over stress, chronic illness mix-ups

Studies have found that stress is linked with many chronic diseases, but many physicians do not provide enough education to patients on managing stress, The New York Times reported June 27.

Cleveland Clinic reports 100% satisfaction in 5 labor & delivery metrics

Cleveland Clinic is set to expand its rollout of a unique labor and delivery initiative, which led to a reduction in Cesarean section rates and a boost in patient satisfaction, to three other hospitals, it announced July 1.

Mass General guidance identifies 98% of pediatric allergic reactions

New criteria from Boston-based Mass General for Children can accurately identify 98% of cases of anaphylactic children — compared to 85% with the older guidance.

White House opposes gender-affirming surgery for minors: Report

In its most direct statement on transgender care, the Biden administration said it opposes gender-affirming surgery for minors, The New York Times reported June 28. 

New pediatric imaging guidance issued by major medical associations

Three leading medical groups published revised criteria for advanced imaging in pediatric patients June 27, to keep pace with advancements.

How nurse rounding influences patient experience: 4 findings

The frequency of nurse rounding can significantly affect hospitals’ patient experience performance, though preferences still vary by unit and patient type, according to a June 26 report from Press Ganey.