Category: Patient Experience

15% of Grady's ED patients have substance use disorders

Physicians at Atlanta-based Grady Memorial Hospital say 15 percent of patients seen in its emergency department have at least one substance use disorder, WABE reported Aug. 10. 

Patient escapes hospital by rappelling with towels: Police

A patient in custody of corrections officers escaped New York City-based Mount Sinai Beth Israel Hospital by rappelling down the side of the building with towels, ABC affiliate WABC reported Aug. 10.

1 dead after car hits ambulance in Florida

The Florida Highway Patrol is investigating an accident involving an ambulance and a car that left one person dead, ABC affiliate WFTS reported Aug. 9.

Common virus linked to severe blood clotting disorder

A life-threatening blood clotting disorder may be caused by the common infection adenovirus, according to researchers at Chapel Hill, N.C.-based UNC School of Medicine.

Top healthcare organizations for patient experience in 2023

NRC Health has identified 12 health systems, hospitals and medical groups that go above and beyond to provide excellence in patient experience, the healthcare data firm said Aug. 8.

CHOP receives $1M for food pharmacy

Children’s Hospital of Philadelphia received a $1 million gift from the Giant Company to expand its food pharmacy program.

Northwestern surgeons perform rare 'flipped organ' lung transplants

Surgeons at Chicago-based Northwestern Medicine have successfully performed double lung transplants on two patients with situs inversus, a rare condition in which patients’ organs in the chest and abdomen organs are in a mirror image of their normal po…

6 changes coming to HCAHPS in 2025

CMS is making key changes to HCAHPS to modernize the survey and increase patient response rates, the agency said in its Hospital Inpatient Prospective Payment System final rule released Aug. 1. 

AdventHealth hospital cited for inadequate patient complaints process

AdventHealth in Hendersonville, N.C., received a citation after a behavioral health patient was not allowed to speak to a patient advocate, Citizen Times reported Aug. 9.

Top 11 hospitals for consumer loyalty in 2023

NRC Health has identified 100 top-performing hospitals through its annual healthcare consumer-perception survey, the healthcare data firm said Aug. 8.