Category: Patient Experience

CHOP receives $1M for food pharmacy

Children’s Hospital of Philadelphia received a $1 million gift from the Giant Company to expand its food pharmacy program.

Northwestern surgeons perform rare 'flipped organ' lung transplants

Surgeons at Chicago-based Northwestern Medicine have successfully performed double lung transplants on two patients with situs inversus, a rare condition in which patients’ organs in the chest and abdomen organs are in a mirror image of their normal po…

6 changes coming to HCAHPS in 2025

CMS is making key changes to HCAHPS to modernize the survey and increase patient response rates, the agency said in its Hospital Inpatient Prospective Payment System final rule released Aug. 1. 

AdventHealth hospital cited for inadequate patient complaints process

AdventHealth in Hendersonville, N.C., received a citation after a behavioral health patient was not allowed to speak to a patient advocate, Citizen Times reported Aug. 9.

Top 11 hospitals for consumer loyalty in 2023

NRC Health has identified 100 top-performing hospitals through its annual healthcare consumer-perception survey, the healthcare data firm said Aug. 8.

Children's Hospital Los Angeles looks to machine learning to improve ventilator outcomes

Researchers at Children’s Hospital Los Angeles are working to understand how a condition that can be difficult to spot, known as patient-ventilator asynchrony — PVA for short — may affect children who need ventilator support. The research is an area th…

Chicago hospital cited for patient death amid ED staff shortage

In February, a patient died at Loretto Hospital — a safety-net hospital on Chicago’s West side — after no one was around to treat the individual in the emergency department, according to a CMS inspection report. 

AAP reaffirms support for youth gender-affirming care, promises research review

The American Academy of Pediatrics reaffirmed its support of gender-related treatments for children while also saying it will systematically review related medical research, according to an Aug. 4 New York Times report. 

Patient escapes hospital through shot-out window: Police

A patient escaped a Maryland psychiatric hospital after an accomplice shot out the window and drove them away, police told ABC affiliate WMDE Aug. 2.

CMS to reward hospitals for high-quality, equitable care

CMS will increase payments to hospitals for treating homeless patients and implementing equitable quality measures aimed at reducing preventable harm, the agency said Aug. 1.