Category: Patient Experience

Hospitals average a D+ for pediatric emergency care: 3 notes

A recent study found emergency departments are making progress but still falling behind national guidelines for pediatric emergency care.

Officers shoot, kill armed man at Michigan hospital

A 66-year-old man with a rifle was shot and killed by police officers outside of Trinity Grand Haven (Mich.) Hospital July 9, according to The Detroit News. 

How North Carolina hospitals treated a case of flesh-eating disease

Collaboration between experts at Central Carolina Hospital in Sanford and Duke University Hospital in Durham saved the life of a woman who contracted necrotizing fasciitis — better known as flesh-eating disease — in June, WRAL News reported July 6.&nbs…

City may be liable for woman's hospital bill after paramedics take her to wrong hospital

A Colorado woman said paramedics put her life at risk by refusing to take her to her hospital of choice, and the city may be liable for her out-of-network hospital bills, CBS Colorado reported July 5.

San Diego hospital improperly documented patient who died after leaving ICU: State report

While findings by the California Department of Health stopped short of holding a San Diego metro area hospital responsible for failing to detain a patient who died shortly after leaving the facility, the department did file a “statement of deficiencies…

How Cleveland Clinic triages patient complaints in real time

All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads to improved quality and outcomes.

UNOS extends deadline for transplant group, preserving 63 hospitals' access to organs

More than 60 research hospitals — including Duke, Stanford and the University of California at San Francisco — could soon lose access to organ screening and quick transportation arrangements for transplants as provider Buckeye Transplant Services is in…

After ICU discharge, Alzheimer's patients' risk of dying doubles: Study

Older adults with Alzheimer’s disease and related dementia are twice as likely to die within a month or during the year following discharge from an intensive care unit compared to patients discharged from the ICU who do not have ADRD, according to a st…

Why Health System Success Relies on Preventing Violence Against Nurses

As a recently retired system chief nursing and quality officer, I am deeply passionate about championing nursing professionals as the backbone of healthcare delivery. Unfortunately, there is a pervasive threat that directly jeopardizes nurses’ ability …

Perinatal care measure will be optional for in 2024: Joint Commission

CMS will remove the perinatal care electronic clinical quality measure ePC-05 (exclusive breast milk feeding during the newborn’s entire hospitalization) from the Inpatient Quality Reporting Program on Jan. 1, 2024.