Category: Patient Experience

Meritus Health CEO: Make health inequity a 'never event'

It’s time for healthcare organizations to label health inequities as “never events” and abandon the idea that eliminating them is a “journey” or “marathon,” Maulik Joshi, DrPH, president and CEO of Hagerstown, Md.-based Meritus Health, wrote in a March…

An unintended consequence of medical escort rules

Requiring the name and phone number of the individual responsible for picking a patient up and transporting them home after a procedure involving anesthetics has been routine safety practice for years — but can it be more of a burden than a benefit?

Massachusetts General Hospital finds 1st link between Parkinson's disease and red brain pigment

The first confirmed link between Parkinson’s disease and a red brain pigment has been made by researchers at Massachusetts General Hospital in Boston.

After the storm: A personal reflection on COVID and the future of customer experience

During a thunderstorm can you really appreciate the grandiosity and absolute supremacy of Mother Nature?

Brigham study looks at reducing harm from medication discrepancies

Medication discrepancies lead to the deaths of between 7,000 and 9,000 U.S. patients each year, but collecting a consolidated medication list before admission and upon discharge can significantly reduce the frequency, a study from Brigham and Women’s H…

Cleveland Clinic hospital is 1 of 4 in the nation to implement new labor and delivery model

A new labor and delivery model was recently implemented at Cleveland Clinic Akron General in Ohio, making it one of only four other hospitals in the nation to take the approach. 

Facial recognition difficulties may be linked to long COVID

Further research into the effects of long COVID-19 has revealed that in addition to the myriad neurological symptoms that have been linked to the disease, face blindness may also be one of them.

Facial recognition difficulties may be linked to long COVID

Further research into the effects of long COVID-19 has revealed that in addition to the myriad neurological symptoms that have been linked to the disease, face blindness may also be one of them.

How a shortage of biomedical technicians could affect hospitals

A looming shortage of biomedical technicians and engineers, plus the closure of their programs, spells concern for the profession, according to the Association for the Advancement of Medical Instrumentation.

Healthcare leaders, staff differ on safety culture views: Report

Clinical and nonclinical healthcare workers have an upward-trending perception of safety culture, but physicians and leaders do not agree, according to a Press Ganey report released March 16.