Category: Patient Experience

The pitfalls of emergency codes

Plain language announcements may improve hospital staff responses to nonclinical emergencies compared to traditional coded messages, according to a new nurse-led study from Cleveland Clinic.

A thorny year for Tenet's Massachusetts hospitals

In 2024, nurses filed hundreds of safety concerns about two Massachusetts hospitals operated by Dallas-based Tenet Health. Most recently, a union representing these nurses alleged that understaffing caused two preventable patient deaths. 

HCA hospital halts NICU admissions to assess 'unexplainable fractures'

An HCA Healthcare hospital in Richmond, Va., is temporarily suspending admissions to its neonatal intensive care unit after discovering three infants with what the hospital called “unexplainable fractures” in late November and December. 

New York system reschedules appointments after water main break

A New York system is rescheduling Dec. 26 in-person appointments at its health and wellness plaza because of a water main break. 

New York system reschedules appointments after water main break

A New York system is rescheduling Dec. 26 in-person appointments at its health and wellness plaza because of a water main break. 

OSU Wexner performs record transplant chain

A team at The Ohio State University Wexner Medical Center set an institutional record by transplanting 10 kidneys in two days using a 20-person chain. 

Physicians tread 'minefield' of abortion bans, hospitals silent

In states with total abortion bans, federal law requires physicians to provide an abortion if it stabilizes an emergency condition, but hospitals are leaving physicians to fend for themselves to navigate this “minefield,” according to a Senate Finance …

A historic year for pig organ transplants

2024 marked a big year for the field of xenotransplantation, with surgical teams at several health systems completing historic procedures that could pave the way for broader adoption of animal-to-human organ transplants.  

A new HCAHPS survey for a new year

As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006.

How biased language in handoffs affect patients

In clinical handoffs, biased language can hinder empathy and negatively affect clinicians’ ability to recall patient health information, according to a study published Dec. 17 in JAMA.