The number of consumers engaging in revenge-seeking behavior against companies has more than tripled over the past three years, reflecting dual trends of declining customer experiences and the digitization of complaining.
Category: Patient Experience
46 university students hospitalized after TikTok challenge
A new viral TikTok drinking challenge dubbed “blackout rage gallons” — “borg” for short — led to the hospitalization of 46 University of Massachusetts students in Boston, CBS News reported.
Large study links COVID-19 to lingering gastrointestinal issues
A large new study published in Nature Communications found COVID-19 patients are much more likely to experience gastrointestinal problems a year after infection than those who haven’t had COVID-19.
Childhood respiratory infections increases adults' mortality risk: Study
U.K. researchers found adults who had a lower respiratory tract infection before age 2 are at higher risk of dying prematurely from respiratory disease.
Staffing ratio changes at Confluence Health hurt care quality nurses say
The Washington State Nurses Association says that staffing changes made by Wenatchee, Wash.-based Confluence Health in December 2022 “lowered the quality of care” for patients.
Tampa General opens burn center, ICU
Tampa (Fla.) General Hospital opened a newly renovated burn center that includes a specialized intensive care unit on March 6.
Prime Healthcare hospital under investigation after death of new mother
A Los Angeles area hospital operated by Ontario, Calif.-based Prime Healthcare is under investigation after the death of a woman in its care amid allegations of neglect, according to a March 3 report in The Guardian.
Wildfires threaten California's inpatient capacity: Study
More than half of California’s inpatient beds are located within less than a mile of high fire danger areas, a new study revealed.
HCA Florida Northwest Hospital using 1st-of-its-kind robotics in hysterectomies
HCA Florida Northwest Hospital in Margate announced Feb. 23 that it is the first in Broward County to offer robotic technology for minimally invasive hysterectomies.
42 systems strive for quicker adoption of evidence-based care
Forty-two health systems are aiming to accelerate the healthcare industry’s adoption of evidence-based clinical research through a $50M initiative backed by The Patient-Centered Outcomes Research Institute.
