Category: Patient Experience

After preliminary denial, hospital where nurse called 911 gains full accreditation

Silverdale, Wash.-based St. Michael Medical Center — which gained media attention after a nurse called 911 from its overcrowded, short-staffed emergency department — has been accredited by The Joint Commission after a preliminary denial.

7 chief experience officers on patient experience initiatives that can't wait

Regardless of the crisis of the moment — be it a crushing nursing shortage or nonstop stream of patients with respiratory illnesses — hospitals that fail to keep a close eye on providing extraordinary patient experience will pay, one way or the other.

A painful downside of home care: Insufficient CLABSI surveillance

A new study led by researchers at Baltimore-based Johns Hopkins University suggests the rise in home healthcare services could come with dangerous consequences: an increase in central line-associated bloodstream infections, or CLABSIs. 

Adverse events occur in 24% of admissions, study suggests

Despite decades of safety work, adverse events are still common in Massachusetts hospitals and may occur in about one-fourth of admissions, according to a study published Jan. 12 in The New England Journal of Medicine.

Organ transplants hit record high in 2022: 3 notes

A record 42,887 organ transplants were performed in the U.S. last year, up 3.7 percent from 2021, according to preliminary data the United Network for Organ Sharing shared Jan. 10. 

NYC Health + Hospitals offers plant-based dinner menu at 14 public hospitals

NYC Health + Hospitals introduced a culturally diverse, plant-based dinner menu as its primary meal option for inpatients. The initiative builds on the hospital system’s “Meatless Monday” program and its successful launch last summer of a plant-based p…

Cleveland Clinic under state probe after former physician accused of sexual assault

State health officials are investigating Cleveland Clinic in the wake of sexual assault allegations involving a former physician.  

MIS-C underreported in children, study finds

A retroactive study found multisystem inflammatory syndrome in children was more common and more severe than previously reported.

How physician-peer relationships affect the patient experience: Study

Patients referred to specialists who know their primary care physician may get better care, a study published Jan. 3 in JAMA Internal Medicine suggests. 

Why are some breakthrough COVID-19 cases severe? CDC seeks answers

The CDC has awarded Helix a contract to study how human genetics may influence COVID-19 vaccine efficacy, the population genomics and viral surveillance company said Jan. 4.