Category: Patient Experience

Some hospital staff confuse emergency codes, study finds

Many hospital employees are unable to identify the meaning of emergency codes, which could hinder an urgent response to incidents, according to a study published in the International Journal of Environmental Research and Public Health.

Joint Commission issues 2 alerts on maternal health disparities

The Joint Commission published two new alerts on Jan. 17 to reduce morbidity and mortality in pregnant and postpartum patients: a sentinel alert on eliminating racial and ethnic disparities, and a safety advisory on mental health conditions as the lead…

NewYork-Presbyterian CXO Rick Evans: 2023 is here. Where are we with patient experience?

As 2023 begins and we reflect on yet another challenging year for patient experience work, the pandemic’s lingering effects continue to reverberate in our organizations. What have we accomplished during the year, and what has been learned about the wor…

Pregnant people with COVID-19 face higher death risk, large study finds

An international analysis found pregnant people with COVID-19 have a seven times higher risk of dying and greater risk of being admitted to an intensive care unit, needing a ventilator or developing pneumonia, The Washington Post reported Jan. 16.

After preliminary denial, hospital where nurse called 911 gains full accreditation

Silverdale, Wash.-based St. Michael Medical Center — which gained media attention after a nurse called 911 from its overcrowded, short-staffed emergency department — has been accredited by The Joint Commission after a preliminary denial.

7 chief experience officers on patient experience initiatives that can't wait

Regardless of the crisis of the moment — be it a crushing nursing shortage or nonstop stream of patients with respiratory illnesses — hospitals that fail to keep a close eye on providing extraordinary patient experience will pay, one way or the other.

A painful downside of home care: Insufficient CLABSI surveillance

A new study led by researchers at Baltimore-based Johns Hopkins University suggests the rise in home healthcare services could come with dangerous consequences: an increase in central line-associated bloodstream infections, or CLABSIs. 

Adverse events occur in 24% of admissions, study suggests

Despite decades of safety work, adverse events are still common in Massachusetts hospitals and may occur in about one-fourth of admissions, according to a study published Jan. 12 in The New England Journal of Medicine.

Organ transplants hit record high in 2022: 3 notes

A record 42,887 organ transplants were performed in the U.S. last year, up 3.7 percent from 2021, according to preliminary data the United Network for Organ Sharing shared Jan. 10. 

NYC Health + Hospitals offers plant-based dinner menu at 14 public hospitals

NYC Health + Hospitals introduced a culturally diverse, plant-based dinner menu as its primary meal option for inpatients. The initiative builds on the hospital system’s “Meatless Monday” program and its successful launch last summer of a plant-based p…