Category: Patient Experience

‘A total disruptor to how we do business’: Cleveland Clinic’s new patient experience metric

Since their initial rollout in 2019, plan of care visits — which bring nurses and providers to the patient’s bedside together — have become characteristic of the way care is delivered and managed across Cleveland Clinic. They’ve become so beneficial th…

Joint Commission unveils safety campaign for telehealth visits

The Joint Commission has launched a new patient safety campaign that focuses on telehealth visits, the organization said Aug. 31.

Hand-bell system leads to patient death at New Mexico hospital

A system that required patients to use hand bells to call for help led to the death of a patient at Gallup, N.M.-based Rehoboth McKinley Christian Hospital in January, Source New Mexico reported Aug. 30. 

Higher COVID-19 antigen correlated with disease severity: study

The more SARS-CoV-2 antigens someone had, the more serious their COVID-19 symptoms were, a study from the National Institutes of Health found. 

American Academy of Pediatrics issues patient abuse prevention guidelines 

The American Academy of Pediatrics issued nine new recommendations on Aug. 29 for preventing patient abuse at the hands of clinicians. 

The safety issues that put Novant hospital’s Medicare contract at risk

New details from a federal inspection report obtained by WECT News 6 offer a closer look at the safety issues that temporarily put Novant Health New Hanover Regional Medical Center at risk of losing its federal funding.

Mount Sinai develops 1st risk score to predict TAVR mortality rates in patients with Afib

New York City-based Mount Sinai researchers have developed the first risk score to predict mortality for patients with atrial fibrillation who have undergone successful transcatheter aortic valve replacements. 

Patients’ trust in physicians may affect pain level, study finds

A new study suggests patients experience more pain and pain-related brain activity when they perceive their physicians as less trustworthy. 

40% of teenagers struggle to identify real/fake healthcare messages online, study says

Adolescents are notably active online and have easy access to healthcare information. However, according to a recent study, nearly 41 percent of young adults cannot discern between real and fake healthcare messages online, according to an Aug. 29 analy…

How a Novant hospital is improving patient experience in the ED

A Novant Health hospital in North Carolina has implemented several new policies to improve emergency department care, including assigning a nurse to check patients’ vitals every 30 minutes while waiting in the lobby, local NBC affiliate WECT reported A…