Medical bills remain inaccessible for many visually impaired Americans

Lucy Greco (left), a web-accessibility specialist at the University of California, Berkeley, is blind. She reads most of her documents online, but employs Liza Schlosser-Olroyd as an aide to sort through her paper mail every other month, to make sure Greco hasn

When health bills aren’t legible — via large-print, Braille or other adaptive technology — blind patients can’t know what they owe, and are too often sent to debt collections, an investigation finds.

(Image credit: Shelby Knowles for KHN)

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Lauren Weber