Patients Are Being Billed For Some Phone Chats With Doctors That Used To Be Free

Despite recent changes in insurance policy, some patients say doctors and insurers are charging them upfront for video appointments and phone calls — not just copays but sometimes the entire cost of the visit, even if it

As part of their social distancing policies, elected leaders suggested phone and video medical appointments would be covered by health insurance. So why are some patients paying $70 per virtual visit?

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Jay Hancock