Why doctors pay millions in fees that could be spent on care

Dr. Alex Shteynshlyuger spends hours on the phone with payment processors like Zelis, fighting their attempts to impose fees on electronic payments.

The shift to electronic medical payments gave rise to a new kind of health care middlemen, who now charge 1-5% every time insurers pay doctors. Here’s how lobbyists convinced regulators this was OK.

(Image credit: DeSean McClinton-Holland/Pro Publica)

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