4 steps to de-escalate hostile people [PODCAST]

Subscribe to The Podcast by KevinMD. Catch up on old episodes! “The boundaries of unacceptable behavior have eroded in the past few years. Politicians, law enforcement, movie stars, health care providers, the health care system, and society, in general, are all acting badly occasionally. I’m amazed but no longer surprised every time it happens. Patients Read more… 4 steps to de-escalate hostile people [PODCAST] originally appeared in KevinMD.com.

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