Burnout and staffing shortages collided with COVID-19 in 2021 to create the perfect storm

Through the bad — workforce shortages, lost revenue — and the good — the rise of telehealth and hospital at home models — COVID-19 changed, and will continue to change, the way hospitals and providers strategize their business models and care for patients. Along the way, digital technology stepped in to help executives make the leap.

1. Staffing shortages are expected to remain a top issue for hospitals and other providers heading into 2022.

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