Mercyhealth tackles automated processes and staffing challenges in the revenue cycle

Kimberly Scaccia took on the position of vice president of Revenue Cycle for Mercyhealth Systems in Southern Wisconsin and Northern Illinois in March 2020, at the same time the pandemic was ramping up.

Scaccia immediately needed to figure out how to send revenue cycle staff home while collecting the revenue that’s the lifeblood of any hospital system.

The biggest concern however, remained the pandemic.

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