NASHVILLE – Transactional revenue cycle no longer works with patients, especially millennials, said finance experts speaking during the HFMA conference in Nashville.
It used to be, do the service and then bill, said Bob Stearns, director of Patient Accounting, Covenant Health.
Transactional was how it always was, Stearns said. Patients got billed and if they failed to pay, they were subject to repercussions.
