HIMSSCast: The next big investment in patient experience is the CRM

For hospitals to fully understand the patient experience, integration of the clinical, financial and communications sides of the patient journey is needed, according to Kelly Arduino, Healthcare Industry Leader at Wipfli.

The electronic health record has the clinical side covered and the majority of  hospitals have an EHR. The financial side is available in software called Enterprise Resource Planning.

Read the full post on News Feed