Forrester, Contributor

Author's posts

The Empowered Healthcare Patient

The coronavirus has undoubtedly cast a long shadow over the media, business, and consumer conversation.

Apple Puts The Promise Of Health Innovation In The Hands Of Consumers . . . Pun Intended

At Appleā€™s special September event last week, the tech titan announced key research initiatives designed to help improve population health.

Future Healthcare Success Is Rooted In Exceptional CX

Healthcare leaders can address barriers to delivering great customer experience with seven priority initiatives.