Author's posts
How This New Jersey Factory Is Pivoting Its Business To Manufacture Essential Face Shields In Response To COVID-19
How New Jersey-based manufacturing company Disc Makers is pivoting to make face shields for healthcare workers and first responders.
The Power of Empathy In The Customer Experience And The Patient Experience
Certain positions in particular industries have poor reputations for empathy and communication. Customer service/patient Experience consultant Micah Solomon interviews an exception, a unique surgeon, Chirag A. Shah, M.D., MPH, a gynecological oncologis…
This CEO’s Unlikely Mission? Revolutionize Customer Service in Healthcare Billing
Customer service has a particular opportunity shine when it’s delivered at stressful moments, such as those that are often encountered in healthcare. Jayson Yardley, CEO of Avadyne Health, is on a mission to transform what he calls the patient financia…
