Author's posts
Warning: Your words can kill
Over the years, I’ve had many medical office assistants. Most were good. Some were outstanding. Today, I’d like to tell you the story of one who was exemplary. He was never late to work. He never came in and insisted on finishing his breakf…
The relationship between communication and burnout
Recently, colleagues asked me how I solve burnout with communication. From the tone of their voice, they thought I was in over my head, and this was never going to work. I thought, wow, this is a great opportunity for me to share. I came into the field…
