Author's posts
49 ways to stay out of my ER
I’m an ER doc. I care for patients. All patients: Those who need to be in the ER; those who don’t; those who wouldn’t be there if they knew better. For them, for you and for fun, I’ve got some tips to keep you happy, safe and away from my ER. Enjoy. 1….
Death by patient satisfaction
The new Holy Grail of business, Customer Satisfaction — CSAT to her close friends — is a measure of how products and services supplied by a company meet customer expectations. In a marketplace where businesses compete for customers, CSAT is a key eleme…
An emergency physician with no friends
Every time I call a friend, all I have for them is more work. I’ve never yet called to say: “I hope you’re having a great day. Why don’t you take a break and have some fun? You’ve worked enough.” Nope. I only call to give them extra work. Whether it’s …
V.O.M.I.T. in the ER
First came the SOAP notes. They’ve nothing to do with cleanliness, just the opposite. SOAP stands for: Subjective, Objective, Assessment and Plan. S: “Patient states that pain is 16/10, sharp, unremitting. Feeling like a crocodile is eating insides eve…
68 laws of the ER
1. Murphy’s Law as it applies to the ER: If something can go bad, it will do so in a hurry. If it can’t possibly go bad, it will still find a way. 2. Clock’s First Rule: All the patients will crash at the same time. Usually when the computer system goe…
