“I remember you,” said Gracie with the look of having found a long-lost friend. “You gave my husband the option to be treated aggressively in the hospital or return home with palliative care. He chose to go home.” I hesitated to ask, “How did he do?” Gracie went on to say that her husband had passed in the last month, yet lived nine months following our brief encounter in the emergency room. She sang the praises of the hospice organization that guided his end-of-life journey.
Gracie was referred by her cardiologist to the ER after telling him about an episode of numbness on her left side. He determined that her heartbeat was irregular (atrial fibrillation) and expressed his concern about a potential TIA. There was no option in my mind that Gracie would be admitted to the hospital for further evaluation and treatment. But Gracie challenged our “friendship” by asking, “Can this be treated as an outpatient?” She seemed to be suggesting I give her the same choice as her husband. However, Gracie was not near death. She was a lively 78-year-old grandmother at risk for a stroke.
In each situation, I didn’t live up to Gracie’s expectation of me as a physician. I often hear patients and caregivers state, “No physician has ever talked to me this way.” Is my practice of medicine out of the norm?
Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.