A full 92 percent of healthcare consumers surveyed said that improving customer experience should be a top strategy this year and a crop of vendors are emerging to meet that demand.
Pilot test kicks off plan to establish armed guards at all Northwell hospitals within the next year as the system responds to staff demand, increase in workforce violence.
After adjustments for race, poverty level and other factors, plans serving the highest proportions of disadvantaged populations improved considerably in the rankings.
The Centers for Medicare and Medicaid Services said the change is intended to ensure that providers receive their complete payment and that any diversion of funds is legal.
Everything from private rooms down to motorized shades and acoustic panels are elements of design that cater to patient comfort and recovery, and boost satisfaction, design expert Rebecca Donner says.