‘Never lose your “why”‘: How Cleveland Clinic’s 1st chief caregiver officer is tackling staff engagement

When Kelly Hancock, DNP, RN, became Cleveland Clinic’s first chief caregiver officer in June 2020, she was tasked with leading strategic development and implementation of employee engagement during the thick of the pandemic. Today, she continues this responsibility — and oversees daily operations for human resources and nursing teams — while keeping in mind lessons she’s learned along the way.