The lasting impacts of the COVID-19 pandemic are many, and one side effect of the public health crisis is that the trend of consumerism in healthcare has accelerated, with more people taking control of their own care, according to the 2021 Health Care Insights Study conducted by insurer and retailer CVS Health.
It involved 1,000 consumers and 400 providers who were surveyed on the state of healthcare and how they’re navigating this evolving landscape.
