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People behaving badly: 4 steps to de-escalate hostile people

Imagine that you are a brand-new attending in a hospital. You have your new starched white coat and stethoscope around your neck. Before you enter your patient’s room, the nurse says, “Whew! Good luck! The patient’s dad is really angry! He’s been yelling for the last ten minutes!” Are you prepared? Do you know what Read moreā€¦ People behaving badly: 4 steps to de-escalate hostile people originally appeared in KevinMD.com.

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