A patient of mine — we’ll call her Ruby — is a 79-year-old woman from the same part of rural Tennessee as my mother. Her recent successful experiences with treatment illustrate some of the themes that my colleagues and I encountered when we undertook an 18-month practice-design-thinking process. Let’s start with Ruby’s example and then
Primary Care 2.0: new thinking and practice redesign originally appeared in KevinMD.com.
