I have a fantastic leader as our chief. He develops a certain softness in his voice and demeanor when he has to sit down with me and share some concerns. It’s like he is on my side. It’s like he believes in me. He thinks this was an act, but this is not who I am. I am trying to emulate this quality in me as a person and a leader.
One day, he comes into the physician workspace, sits on the computer next to mine and says, “Hey, Neha!” in that special tone — and I knew I did something I shouldn’t have.
So, he sits and reads these two complaint letters from a patient’s “family” to me.
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