Category: Health IT

Epic Systems has added AI-powered cloud contact center Talkdesk to its new Pals program, which aims to help Epic customers select vendors that use validated integrations with its software. 

Here are three hospitals and health systems that have implemented new EHR systems or announced plans to do so since Aug. 2:

New York City-based Mount Sinai, who has one of the largest production instances of Epic running on Microsoft’s cloud, says the move has been able to reduce upfront infrastructure costs and accelerate the health system’s integration of AI. 

Epic is now offering both voice assistant-based artificial intelligence and generative AI within its EHR offerings.

Nashville, Tenn.-based Vanderbilt University Medical Center has started billing patients for MyChart messages that require medical advice.

Providence, R.I.-based Care New England is collaborating with health IT provider Kyndryl to consolidate its EHR systems into Epic and move them onto Amazon Web Services’ cloud, as well as outsource some of its IT employees to the company. 

Mishawaka, Ind.-based Franciscan Health based its Epic EHR training on personalized tips and education practices to improve from the 59th to 98th percentile of Epic organizations for net EHR experience score.

Despite some health systems moving away from Oracle Cerner, the EHR vendor has recently picked up community hospital and behavioral health clients. 

Rochester, Minn.-based Mayo Clinic plans to charge patients up to $50 for patient portal messages to their providers, the Star Tribune reported Aug. 14.