Three nurses are at the nurses’ station. Two are talking about managing a patient’s pain, and a third, Donna, is reviewing a patient’s lab results and finding it difficult to concentrate. Which is Donna’s best statement? 1) Shhh, stop talking! 2) I’m frustrated with your talking. It’s hard to concentrate, and I’d appreciate it if
The importance of “I statements” in health care settings originally appeared in KevinMD.com.
