Rachana Pradhan and Samantha Liss

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Medicaid for Millions in America Hinges on Deloitte-Run Systems Plagued by Errors

The technology has generated notices with errors, sent Medicaid paperwork to the wrong addresses, and been frozen for hours at a time, according to state audits, court documents, and interviews. While it can take months to fix problems, America’s poorest residents pay the price.