Interviews with dozens of Kaiser Permanente therapists, patients and industry experts reveal superficial changes that look good on paper but do not translate into more effective and accessible care.
Category: California
‘Warm’ Hotlines Deliver Help Before Mental Health Crisis Heats Up
“Warmlines” are phone lines or electronic chat options for people who are not having a full-blown mental health crisis but who could use support to stave off one. They are a growing trend in mental health outreach to supplement existing hotlines, with one successful warmline in the Bay Area recently expanding to cover all of California.
California Surprise-Billing Law Protects Patients But Aggravates Many Doctors
A California law, which took effect in July 2017, protects consumers who use an in-network hospital or other facility from surprise bills when cared for by an out-of-network doctor. But physicians say the law has allowed insurers to shrink networks, limiting access to those doctors who have contracted with the patients’ insurance plans.