The third was the hardest shift for me to make, and the one that’s made the biggest difference.
Category: Forbes
Trump’s Aborted Drug Pricing Rule Spares ‘Middlemen’ And The Drug Industry
The Trump administration only months ago said eliminating drug rebates would go a long way to reducing the cost of prescription drugs that the government buys for millions of Americans.
The Power of Empathy In The Customer Experience And The Patient Experience
Certain positions in particular industries have poor reputations for empathy and communication. Customer service/patient Experience consultant Micah Solomon interviews an exception, a unique surgeon, Chirag A. Shah, M.D., MPH, a gynecological oncologis…
Why An Aging Population Means Healthcare Customer Experience Must Adapt
People generally living longer and the massive Baby Boomer generation creating the “largest-ever population of older adults in America” has necessitated a level of experience innovation in the healthcare industry that simply has no precedent.
ESPN And V Foundation Reach $100 Million Milestone: What You Need To Know
Here is how this ESPN and V Foundation For Cancer Research partnership has made a difference.
Transgender Activist Sarah McBride Is Running For Office
Sarah McBride told reporters it wasn’t transgender rights but her late husband’s battle with cancer that motivated her to pursue elected office: “I’m running because my experience with Andy underscored that healthcare is the biggest quality-of-life iss…
Pharma Money And Physician Prescribing Of Painkillers
If people had concerns that unreasonable payments to physicians were driving up gabapentinoid use, after looking at these facts they should be less concerned that this is the case.
As Healthcare Goes Digital, Consumer Engagement And Experience Improve
The move to digital has been well under way in most other industries, creating an expectation of a consumer experience in which healthcare has fallen behind. After all, today’s competition is every other experience the customer has had recently.
What Makes Major League Baseball Pitcher Carlos Carrasco’s Leukemia So Treatable?
Cleveland Indians pitcher Carlos Carrasco has been diagnosed with a form of leukemia. How is it treated and how is it possible that he is already back at training?
Toddler’s Fall From Cruise Ship Brings Up Issues Of Safety
A toddler fell to her death from an open window on the 11th floor of a cruise ship. Safety measures when it comes to fall prevention in children need to be addressed and highlighted.
